As part of the government’s efforts to improve and re-engineer the quality of services..
As part of the government’s ongoing efforts to improve and re-engineer the quality of services, the Survey and Land Registration Bureau has developed a survey certificate request service, as a digital service aimed at enabling individuals and surveying offices to submit all survey certificate requests electronically.
Under the improved service, the order completion time has been reduced to three working days instead of five, as the order submission and information sending procedures have been automated, and the service level agreement has been reduced by more than 25%, with the service being provided entirely electronically through digital channels.
In this context, His Excellency Engineer Basim bin Yaqoub Al-Hamar, Head of the Survey and Land Registration Bureau, affirmed that the development of the survey certificate request service comes within the framework of the Bureau’s adoption of innovative digital solutions that enhance the efficiency of achievement, improve the user experience, and simplify procedures.
His Excellency explained that the upgraded version of the service focused on addressing the operational challenges associated with the application procedures, by reducing the number of service steps, reducing the required attachments by 50%, and converting application forms into integrated electronic forms, which contributes to simplifying the beneficiary’s journey and reducing the effort and time required to complete the requests.
His Excellency pointed out that the development also included automating the procedures for submitting applications and issuing survey certificates electronically, in addition to unifying service information across various digital channels, which enhances the clarity of procedures and raises the efficiency of service delivery to individuals and surveying offices.
He added that the agency continues to implement its development initiatives in line with the government’s approach based on digital transformation and raising the quality of services, by simplifying procedures, reducing requirements and improving operational efficiency, in support of the government’s objectives for digital transformation and the development of government services.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors, This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints “Tawasul,” investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements, These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.