As part of the government’s efforts to enhance service quality and re-engineer processes…
As part of ongoing government efforts to enhance service quality and re-engineer processes, the Survey and Land Registration Bureau (SLRB) launched the cadastral information request service as a new digital service aimed at enabling accredited surveying offices to request and inquire about property-related information electronically to initiate and commence surveying work before opening a cadastral transaction.
Under the new service, the processing time has been reduced from three days to only two working days, following its automation and full conversion into a 100% electronic service through digital channels. Accredited surveying offices can submit requests for cadastral information and inquiries through the National Portal https://bahrain.bh, The requests are then reviewed immediately by specialists, and the required information is sent electronically within the specified timeframe, contributing to a reduction in the service level agreement by no less than 25%.
Bassem bin Yaqoob Al Hamar, President of the SLRB, affirmed that this service comes within the framework of the bureau’s adoption of innovative digital solutions that enhance efficiency, improve user experience, and simplify procedures. He noted that the launch of the service reflects the bureau’s commitment to developing its services in a way that reduces time and effort for institutions and enhances the effectiveness of the work system.
He indicated that the launch of the service supports and empowers the private sector, particularly accredited surveying offices, by creating a more flexible and efficient working environment that enables quick access to property data and allows them to begin their work without delay. He explained that the shift to full electronic submission, along with the reduction of procedures and requirements, contributes to increasing the productivity of these offices and enhances their ability to deliver high-quality services in line with the best professional practices.
He added that this development represents a strategic step toward building an effective partnership with the private sector, based on integration and collaboration, contributing to accelerating the completion of urban development projects and enhancing the beneficiary experience—ultimately reflecting positively on the real estate sector in the Kingdom of Bahrain.
He added that the service has been designed to provide beneficiaries of surveying offices with an integrated digital experience, enabling them to track their requests and manage procedures with transparency and ease, thereby reducing time and effort, enhancing the quality of services provided, and improving the efficiency of executing projects related to surveying works.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors, This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints “Tawasul,” investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements, These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.