As part of the government’s efforts to enhance service quality and re-engineer processes…
As part of the government’s ongoing efforts to improve and re-engineer the quality of services, the Survey and Land Registration Bureau has developed a new digital service for requesting and inquiring about survey maps. This service enables contracting companies, real estate developers, and entities involved in real estate survey map-related work to purchase survey maps and inquire about the request electronically, via the national portal bahrain.bh.
Under the improved services, the time required to complete a request for the purchase of survey maps has been reduced from 3 working days to just one working day, in addition to reducing the number of application steps to a maximum of 4 steps. The service for inquiring about the status of the request is now completed instantly electronically, after it used to take one working day, after it was fully automated and converted into a 100% electronic service through digital channels, and reducing the service level agreement by a minimum of 25%, which contributes to simplifying procedures and improving the customer experience.
In this context, His Excellency Engineer Basim bin Yaqoub Al-Hamar, Head of the Survey and Land Registration Bureau, affirmed that this service reflects the Bureau’s commitment to continuing to develop the digital services system according to the highest standards, which enhances the quality of services provided, contributes to raising the efficiency of achievement, improves the user experience, and simplifies procedures. He added that the Bureau is constantly keen to develop and update its services in a way that contributes to reducing time and effort, and enhancing the efficiency of the work system.
His Excellency explained that these improvements come within the framework of the agency’s approach aimed at simplifying procedures, reducing requirements and accelerating the completion of requests, which is reflected in providing more efficient, flexible and clear services, and contributes to enhancing the beneficiaries’ experience and raising their level of satisfaction with the services provided.
It is worth mentioning that, within the framework of the government’s ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published. Of these, 800 services have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints “Tawasul”, investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidance manuals and service level agreements, which contribute to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiaries’ experience, and supporting the government’s digital transformation path.