As part of the government’s efforts to enhance service quality and re-engineer processes…
As part of the government’s ongoing efforts to improve and re-engineer the quality of services, the Survey and Land Registration Bureau has developed a service for requesting the preparation of a document map, as a digital service aimed at enabling accredited surveying offices to submit a request for the preparation of a document map electronically.
Under the improved service, the order completion time has been reduced from five working days to just one day, as the application procedures have been automated and the service level agreement has been reduced by more than 25%, with the service being provided entirely electronically through the national portal of the Kingdom of Bahrain, bahrain.bh.
In this context, His Excellency Engineer Basim bin Yaqoub Al-Hamar, Head of the Survey and Land Registration Bureau, affirmed that the development of the document map preparation request service comes as an extension of the Survey and Land Registration Bureau’s efforts aimed at continuing to adopt innovative digital solutions, which would contribute to raising the efficiency of achievement, improving the user experience and simplifying procedures.
His Excellency added that the launch of the service reflects the agency’s keenness to continue developing its services in a way that reduces time and effort for institutions and enhances the effectiveness of the work system, noting that the development of government services aims to redesign the beneficiary’s journey in a more efficient and clear way, through full electronic transformation, in addition to reducing requirements, shortening application steps, and unifying procedures in a way that ensures the provision of more flexible, faster and higher quality government services.
His Excellency explained that the improved service contributes to enhancing integration between relevant authorities and accredited surveying offices, and supports efforts to raise the efficiency of government services and achieve digital transformation, in implementation of the government program 2023-2026, and in line with the axis of government performance and digital transformation.
It is worth mentioning that, within the framework of the government’s ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published. Of these, 800 services have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints “Tawasul”, investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidance manuals and service level agreements, which contribute to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiaries’ experience, and supporting the government’s digital transformation path.