As part of the government’s efforts to improve and re-engineer the quality of services..
As part of the government’s ongoing efforts to improve and re-engineer the quality of services, the Urban Planning and Development Authority has developed a service for classifying or changing the classification of a property or a number of properties, which allows for the study of classifying or changing the classification of a property or a number of properties in accordance with technical and planning studies, in coordination with relevant authorities, and completing the necessary approvals to ensure the accuracy of procedures.
Under this improved service, the service completion time has been reduced from 82 days to a period ranging between 31 and 44 working days, depending on the status of the request, in addition to reducing the required documents by 66%, and reducing the service level agreement, which contributes to simplifying procedures, reducing effort and time for customers, and improving the beneficiaries’ experience.
In this context, Engineer Ahmed Abdul Aziz Al-Khayat, CEO of the Urban Planning and Development Authority, confirmed that this improved service comes within the framework of the Authority’s adoption of innovative digital solutions that enhance the efficiency of procedures and speed up the completion of transactions, which contributes to enhancing the efficiency and quality of services provided, in line with the goals of digital transformation.
Al-Khayyat also explained that the service reflects the Urban Planning and Development Authority’s keenness to develop its services, which reduces time and effort for institutions and enhances the effectiveness of the work system.
It is worth mentioning that, within the framework of the government’s ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published, 800 of which have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints “Tawasul”, investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidance manuals and service level agreements, which contribute to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiaries’ experience, and supporting the government’s digital transformation path.