As part of the government’s efforts to enhance service quality and re-engineer processes…
As part of government efforts to improve and re-engineer service quality, the Ministry of Housing and Urban Planning announced the launch of an electronic usufruct service, enabling beneficiary citizens to complete contract approval procedures digitally more quickly and efficiently.
Under this service, the service completion period has been reduced from 5 working days to 2 days, as beneficiaries can approve contracts electronically without the need for personal attendance, saving time and effort and limiting the number of visits, while providing a reliable electronic reference that can be referred to when needed. The service is based on 100% automation of the procedural process, from contract approval to completion without any paper transactions, contributing to improving government performance.
The service includes three main services: approving usufruct contracts electronically without personal presence, and displaying and downloading approved contracts, which enhances ease of access to information and clarity of procedures.
In this context, Her Excellency Ms. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that the service allows for linking with the National System for Verifying Government Documents, by providing each contract with an electronic verification code (QR Code), which enables beneficiaries and relevant authorities to immediately verify contract data through the official platform, and enhances the credibility of documents and the ease of verification.
She added that the launch of this service comes in response to citizens’ suggestions received through various channels, with the aim of simplifying procedures, reducing time and effort, and dispensing with paper transactions, thus providing a safe and transparent digital environment that keeps pace with the best technical practices.
It is worth mentioning that, within the framework of the government’s ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated and published. Of these, 800 services have undergone development and re-engineering processes in various government sectors, based on suggestions and observations received regarding government services through the National System for Suggestions and Complaints “Tawasul”, investor feedback, and mystery shopper reports for evaluating government services, as well as the launch of guidance manuals and service level agreements, which contribute to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiaries’ experience, and supporting the government’s digital transformation path.